# Handling Your First Chargeback
Source: https://paymentsandrisk.com/docs/learning-pathways/handling-your-first-chargeback

Last updated 3 August 2026.

TL;DR

-   Pathway 2 walks a chargeback from notification to resolution. Three lessons, about 25 minutes
-   Lesson 1 is how disputes work and what they cost. Lesson 2 is the evidence. Lesson 3 is when to fight and when to accept
-   Finish it and you'll know how to respond instead of guessing

This pathway walks you through a chargeback from notification to resolution. Three lessons, about 25 minutes total.

| # | Lesson | What You'll Learn |
| --- | --- | --- |
| 1 | **[How Chargebacks Work](https://paymentsandrisk.com/docs/learning-pathways/handling-your-first-chargeback/how-disputes-work/)** | How chargebacks work, what they cost, and why they happen |
| 2 | **[Gathering Evidence](https://paymentsandrisk.com/docs/learning-pathways/handling-your-first-chargeback/gathering-evidence/)** | What evidence to collect and how to organize it for a win |
| 3 | **[Responding to a Dispute](https://paymentsandrisk.com/docs/learning-pathways/handling-your-first-chargeback/responding-to-a-dispute/)** | When to fight, when to accept, and how to respond |

**Start with Lesson 1:** [How Chargebacks Work](https://paymentsandrisk.com/docs/learning-pathways/handling-your-first-chargeback/how-disputes-work/)

**After this pathway:** You'll understand the dispute process and know how to respond to chargebacks. Next, read [Pathway 3: Protecting from Fraud](https://paymentsandrisk.com/docs/learning-pathways/protecting-from-fraud/) to stop disputes before they happen, or jump to [Handle Disputes](https://paymentsandrisk.com/docs/chargebacks/) for deeper topics.