Handling Your First Chargeback
TL;DR
- Pathway 2 walks a chargeback from notification to resolution. Three lessons, about 25 minutes
- Lesson 1 is how disputes work and what they cost. Lesson 2 is the evidence. Lesson 3 is when to fight and when to accept
- Finish it and you'll know how to respond instead of guessing
This pathway walks you through a chargeback from notification to resolution. Three lessons, about 25 minutes total.
| # | Lesson | What You'll Learn |
|---|---|---|
| 1 | How Chargebacks Work | How chargebacks work, what they cost, and why they happen |
| 2 | Gathering Evidence | What evidence to collect and how to organize it for a win |
| 3 | Responding to a Dispute | When to fight, when to accept, and how to respond |
Start with Lesson 1: How Chargebacks Work
After this pathway: You'll understand the dispute process and know how to respond to chargebacks. Next, read Pathway 3: Protecting from Fraud to stop disputes before they happen, or jump to Handle Disputes for deeper topics.