Handling Your First Chargeback

This pathway walks you through a chargeback from notification to resolution. Three lessons, about 25 minutes total.

#	Lesson	What You'll Learn
1	What is a Chargeback?	How chargebacks work, what they cost, and why they happen
2	Gathering Evidence	What evidence to collect and how to organize it for a win
3	Responding to a Dispute	When to fight, when to accept, and how to respond

Start with Lesson 1: What is a Chargeback?

After this pathway: You'll understand the dispute process and know how to respond to chargebacks. Next, read Pathway 3: Protecting from Fraud to stop disputes before they happen, or jump to Handle Disputes for deeper topics.